RETURNS

Returns & refunds

We have an easy return policy that insures carefree shopping. If something isn’t quite right, you have 30 days to return, counting from the day you receive your order.

Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.

For more information on how to make your return, please read the next paragraph: HOW TO RETURN.

We ask that items are returned in their original condition including their tags and must be unwashed, unworn and unaltered in any way. For hygienic reasons, we cannot accept returns with missing tags and/or original packaging.

Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements.

Please note that return costs are not covered by us. Let's keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

Kindly note that items bought online cannot be refunded or exchanged in any of our stores.

A return form will be included with the items that we send to you.

How to return

To return items from any EU-country excluding France, please follow these steps:

  1. Please fill in the Return form included in the package or download the return form here

  2. Inside the package, you will find a DHL return label (DHL Express service excluded)

  3. Attach the return label to your package

  4. Place the item(s) you would like to return back in the box you received them in or any other solid cardboard box. Close the box securely, using sufficient tape

  5. Visit https://parcelshopfinder.dhlparcel.com/ for the nearest DHL return station. Take the package to your preferred drop off point and save your receipt. We kindly advise you to return your parcel using a track and trace code.

    If parcels get lost during transport without having a track and trace code, BARTS is not responsible for reimbursement.

For returns from France and for DHL Express Service, a return label is not provided in the package. Please follow these steps:

  1. Please fill in the Return form included in the package or download the return form here

  2. Place the item(s) you would like to return back in the box you received them in or any other solid cardboard box. Close the box securely, using sufficient tape.

  3. Take the package to your preferred drop off point (you can use any shipping company). Please make sure you save your receipt. We kindly advise you to return your parcel using a track and trace code.

    If parcels get lost during transport without having a track and trace code, BARTS is not responsible for reimbursement.

Return address:

BARTS Online Store

Archangelkade 30

1013 BE Amsterdam

The Netherlands